Refund policy

REFUND POLICY

At LOWEN Shop™, we stand behind every product we curate. If you're not satisfied with your purchase, please contact us within 14 days of delivery at shop@lowenclub.com.

Eligible returns: Unused, unopened items in original packaging may be returned within 14 days of delivery for a full refund minus return shipping costs.

Non-returnable items: Opened personal care products (toothpaste, soap, oils, supplements), consumables (tea, propolis), and digital products are final sale for hygiene and safety reasons.

Damaged or defective items: If your item arrives damaged or defective, contact us within 48 hours of delivery with photos and we will arrange a replacement or full refund at no cost to you.

Refund processing: Approved refunds are processed within 5–10 business days to your original payment method.

Contact: LOWEN Group LLC — 918 Mission Ave, Suite 200, Oceanside, CA 92054 — shop@lowenclub.com